Who we are We have team members in Brisbane, Sydney, Melbourne and Adelaide. Our directors have 20 years of experience in tourism, hotel, casino & venue sales marketing and general management.

Our areas of expertise lie in Destination Tourism, Revenue Generation, Sales, Marketing, PR, Sponsorship, Change Management, Hospitality Training, Customer Service and Operations.

Our services include International Bureau, hotel & venue representation, tailor-made training that delivers revenue & loyalty, coaching & mentoring of leaders & team members, development of marketing, sales & business plans and speaking at & facilitating industry events.

Jakki Govan

Jakki is a destination tourism and hospitality expert with a passion for customer service and who continually strives for outstanding business performance.

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Nicole Tingey

Nicole is a tourism and hospitality professional with an innovative approach to designing and managing successful business expansion strategies. 

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  • Our staff thoroughly enjoyed the course and found Jakki & Nicole to be approachable and enlightening. They encouraged interaction and participation and recognised the importance of tailoring the training specifically to our business, which was really beneficial. It has helped staff from Function Sales through to Venue Managers fully appreciate that every engagement with a customer is a potential sales opportunity. I especially appreciated the work that was done to understand our specific business goals and objectives and our current challenges, so that the training was relevant and tailored to our needs, which ensured buy-in from the team and I could be more confident of an appropriate return on the cost/ investment.

    Aaron Morrison, CEO, Sand Hill Road (Group of Hotels)
  • My team enjoyed the training provided by Clockwise Consulting and found Jakki and Nicole both extremely knowledgeable as well as approachable and personable in their delivery. My objective was for the team to build on their experience gained whilst working in their roles and to put the steps in place to take this further and increase conversion through great customer service. The feedback from them has been nothing but positive and the ongoing support and coaching is a fantastic resource that is showing results.

     

    Simon Monk, General Manager, Mercure Ballarat Hotel & Convention Centre
  • Working with a team of young managers our sessions with Clockwise Consulting were a fantastic introduction to basic sales techniques, these sessions enabled operational managers to begin to get an insight into the strategies of our sale steam as well as starting to understand how they can help the sales team to attract and convert more business.  Food and beverage based hospitality often has a simplified idea of sales.  The sessions with Clockwise Consulting enabled my operational managers to begin to see sales as a key part of driving top line revenue for the venue.

    DAN VINEY, Sandhill Road Group
  • “I engaged Clockwise Consulting to advise on the sales and marketing function in my  hotels. Through their analysis,  there were a number of gaps in process and team knowledge that were uncovered. Investment in further training of my hotel sales team led them to become much more focused on converting business and overall take on a more commercial approach.  Jakki’s work improved the bottom line through improvements in systems and processes in both marketing and sales and via commercial partnerships that she introduced”

    Russel Cool, Onyx Hospitality Group - Sri Lanka
  • “An extremely well organised roadshow.  The suppliers were very informative/creative which I walked away with a number of fantastic ideas/venues for my group of Surgeon’s attending their Congress in May 2019, thanks Nicole”.  Linda Millard,     Events Manger ,   Corporate Blue
    Linda Millard, Events Manger,, Corporate Blue
  • Nicole played a lead role in shaping the tourism marketing of Broome over many years. Not only was this through her role with one of WA’s largest resort properties, but also through her involvement on a number of industry-led committees. Nicole was highly regarded by industry peers for her knowledge of regional tourism and she was the ‘go-to’ person whenever advice was needed. Nicole’s professionalism was exemplary and her knowledge of the mechanics of the tourism industry was second to none. She was often approached by industry bodies to provide advice and direction.

    Glen Chidlow, Australia's North West Tourism Board
  • I had the pleasure of working with Jakki at The Star. She is truly a charismatic leader with experience and vision. Her never ending energy and drive to success inspires me. She is the most result oriented and hands-on person I have ever met; at the same time the most caring and nurturing person.

    Jaques Wong, The Star
  • Jakki Temple is one of the most experienced and talented Hospitality professionals that I have had the pleasure of working with. Jakki is an outstanding manager and mentor, who looks after her team members and drives them to succeed. Jakki is extremely dedicated and has so much knowledge and expertise that many can learn from. It was a pleasure to work with Jakki in my last two positions.

    Kathryn Fleming, Atura Hotels
  • Jakki has extensive experience in Sales and Marketing and hotels and openly shares this knowledge with her colleagues and teams. Her drive to succeed motivates others, and she has been a great mentor and coach to me in my career.

    Megan Ogier, The Association Specialists

What we do We save you time and deliver you revenue.

Clockwise will perform a gap analysis on your current sales, marketing and communications capability. A confidential report will be provided to you with these findings. We discuss the improvements you desire; we interview clients and team members, research your market and provide a road map to improve capability with measurable results.

We will represent you. We have a team across Australia. We can sit in for you while you are recruiting (like an on tap Director of Sales and Marketing or sales person). We can attend a trade show so your team don't have to travel or spend time away from the office. Or we can provide permanent sales representation for your destination, venue or hotel. We can even help your team with sales reporting in an efficient and timely manner.

Clockwise conducts tailor-made training from pro-active sales, customer service, how to conduct a successful trade show to planning an integrated public relations campaign. We can show you how to improve your own personal brand. How to use Social media to promote yourself or your business with tangible results. And we can help you up-skill your team members.

Tips and Tricks News and Views Helpful tips and tricks and just a touch of wisdom

– Meetings and Events – People behind a hotel.

Meetings and events are what we do. We have been involved in Hotel Sales work with several hotels over the years – this year in June we chose to hold one of our own events in one of these great spaces. We have arranged many meetings and events over the years. We held a team meeting… Read more

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Los Angeles Convention Board (LATCB) in Australia

Los Angeles Convention Board was represented by Clockwise Consulting’s Sue Boyle at Get Global in July 2019. This was our third year and this time representing three of our clients. This is a great event for those who book events outside of Australia. We saw many friendly faces of clients we had dealt with for… Read more

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The perfect incentive in Thailand

Checking out what is new and uncovering the perfect incentive in Thailand for the Australian market. We conducted an Australia-wide online survey, ran focus groups and conducted over-the-phone interviews to establish the most important needs of meeting planners. One of the key findings was that everyone was after something NEW. Well we can tell you! As… Read more

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